Netflix is still slow

I remember the days when I would put a movie in the mail and they would receive the following morning, then ship out that next one that afternoon. I would then receive my new flick the following afternoon.

Day 1 - Send back to Netflix Day 2 - (AM) Netflix receive my movie Day 2 - (PM) Netflix ship next movie in Queue Day 3 - (PM) Receive next movie from Netflix

3 - 1 = 2 day turnaround (~12 movies per month for one queue slot - best case scenario)

Now the situation is a little more sluggish. They are actually waiting to send out my next movie.

Day 1 - Send back to Netflix Day 2 - (AM) Netflix receive my movie Day 2 - (PM) Netflix places next movie in Queue to ship following day Day 3 - (PM) Netflix ships next movie in Queue Day 4 - (PM) Receive next movie from Netflix

4 - 1 = 3 day turnaround (~9 movies per month for one queue slot - best case scenario)

I not a Statistical Analyst, but I can tell you that losing the value of three movies per month is a big deal especially when it equates to actually losing 9 movies per month (with the 3-at-a-time Netflix plan). If anyone has this same issue, let me know. If you have never had this issue, let me know. I’d like some reassurance that Netflix is just screwing up and it’ll get better. If I’m going to lose the value from my plan, then I might as well save $3 per month and go with Blockbuster.com, which I already know I’ll get this same shotty service for cheaper.

After thought: One thing that is hindering Netflix quite a bit is the fact that they do not operate on weekends. I can understand no Sundays, because we all have better things to do on Sundays, but Saturday is an odd day to miss especially when the Post Office is still operating that day.

2 Comments so far »

  1. Shaun said,

    Wrote on April 6, 2005 @ 3:00 pm

    Its worse here in San Antonio:
    Day 1 - Send back to Netflix
    Day 2 - Nothing
    Day 3 - (AM) Netflix receive my movie
    Day 3 - (PM) Netflix ship next movie in Queue
    Day 4 or 5 - (AM) Receive next movie from Netflix

    Of course i dont have a hub in my city. All my movies come from Austin

  2. Ricardo Alonso said,

    Wrote on April 23, 2005 @ 9:13 pm

    I’m having the same problem with Netflix. I emailed Netflix about this and got a pre-written response and no solution. I’m switching to Blockbuster to see if I fare better. I understand they ship on the weekends. I live in Wylie, TX, very near Dallas.

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